Komal Natural World – Cancellation & Refund Policy
At Komal Natural World, we prioritize customer satisfaction and strive to offer a smooth shopping experience. To ensure clarity and fairness, we’ve outlined our cancellation and refund policy below:
• Order Cancellations:
Cancellations are allowed only if the request is made immediately after placing the order. If the order has already been processed, dispatched, or sent to the vendor for shipping, the cancellation request cannot be accommodated.
• Non-Cancellable Items:
Orders for perishable products such as food items, flowers, and similar goods are non-cancellable once placed. However, if there are genuine concerns about the quality of the delivered product, customers may be eligible for a replacement or refund upon verification.
• Damaged or Incorrect Items:
If you receive a product that is defective, damaged, or different from what was displayed on our website, please report it to our customer support within 7 days of receiving the item. After investigation and vendor verification, we’ll take appropriate action which may include a replacement or refund.
Manufacturer Warranty Products:
For products covered under manufacturer warranties, customers are advised to contact the manufacturer directly for resolution.
• Refund Timelines:
Approved refunds will be processed within 9 to 15 working days from the date of approval.
We are committed to providing you with quality service and support. If you have any questions, our customer care team is always happy to assist you.